Senior Federal Deployment Manager | Active Security Clearance

Your CareerThe Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features. As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Senior Deployment Managers will work with senior team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users. Your ImpactOnboardingTraining users on the technical functions of the Expander and ILI platformsConducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progressDefiniting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challengesEmbedding with the customer to maximize impact and operationalizationAccount ManagementDriving user engagement and adoption; understanding the unique bureaucratic environments in which the user operatesLeading customer training with Xpanse products and servicesManaging relationships with user-level and executive-level stakeholdersProviding analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILITechnical troubleshooting (in collaboration with Engineering team)Serving as “customer advocate” with members of product management and engineering to improve our productsSoliciting and documenting customer feedback using qualitative and quantitative methods Writing and disseminating detailed engagement progress reports to relevant team members across the teamRenewals and ExpansionWorking closely with Sales to facilitate contract renewals and customer expansions on products and services